Building AI-powered BPO services with full ownership of strategy, partnerships, and commercial direction.

• Engineering AI-driven sales agents that support client acquisition and scalable outbound growth.
• Owning P&L strategy, early-stage partnerships, and market-entry planning.
• Defining the go-to-market direction for an emerging AI-enabled services business.

Led customer retention and service operations by tightening training, feedback channels, and vendor communication.

• Improved customer retention by 22% through loyalty and feedback program changes.
• Protected seasonal product availability through stronger vendor coordination.
• Reduced escalation volume by 30% with a new frontline training approach.

Handled the end-to-end automotive sales cycle with a strong referral engine and relationship-focused approach.

• Finished among the top three sales consultants in the region.
• Exceeded sales targets by as much as 14% while maintaining strong client trust.
• Built a book of repeat and referral business that reached roughly 30% of pipeline activity.

Worked in tightly regulated manufacturing environments where documentation accuracy and process consistency mattered every day.

• Maintained 100% cGMP compliance across packaging and coating lines.
• Identified a critical documentation issue that helped avoid an estimated $200k in recall costs.

Advised European BPO clients on software implementation, process redesign, and operational automation opportunities.

• Created implementation roadmaps for new operational software systems.
• Identified automation opportunities that reduced manual task hours by an average of 30%.
• Guided CRM integration and data migration to improve lifecycle visibility.

Combined advising, outreach, and enrollment strategy to improve student acquisition and support.

• Boosted new student enrollment by 40% through targeted outreach events and campaign support.

Learned the foundations of client care, service consistency, and frontline decision-making in a high-expectation hospitality environment.

• Delivered five-star guest experiences for high-profile clientele.
• Earned internal recognition for exceptional service performance.