# Niaz Islam

Holtsville, NY  
(631) 605-6575  
niazbd@aol.com  
[LinkedIn](https://www.linkedin.com/in/niaz-islam-7045552a/)

## Summary

Business leader with 15+ years of experience across AI-powered BPO, customer growth, automotive sales, regulated QA environments, and luxury hospitality. Known for combining customer empathy, operational discipline, and commercial execution to deliver measurable business outcomes.

## Experience

### CEO & Founder, Kensink Inc.
New York, NY | Feb 2024 - Present

- Building AI-powered BPO services and autonomous SDR systems.
- Leading strategy, partnerships, market entry, and commercial direction.
- Owning financial planning and early-stage growth execution.

### Customer Relations Manager, Grocery Store Business
Naples, FL | Feb 2023 - Dec 2023

- Improved customer retention by 22% through updated loyalty and feedback systems.
- Reduced issue escalations by 30% with stronger frontline training.
- Protected product availability through vendor coordination.

### Sales & Leasing Consultant, Lexus of Smithtown / Sunrise Toyota / Acura of Huntington
New York | Jun 2018 - Jan 2023

- Ranked among the top three consultants in the region.
- Exceeded sales targets by as much as 14%.
- Built a strong repeat and referral customer pipeline.

### QA Specialist - Packaging & Coating, Contract Pharmacal Inc. / LNK Intl / Amneal
Long Island, NY | 2014 - 2018

- Maintained 100% cGMP compliance across packaging and coating lines.
- Helped prevent an estimated $200k in recall exposure through documentation controls.

### Technology Consultant, Kensink (BPO Solutions)
New York, NY | Mar 2014 - Nov 2014

- Advised BPO clients on software implementation and workflow improvement.
- Identified automation opportunities that reduced manual effort.
- Supported CRM integration and data migration planning.

### Student Counselor, Millennium University
Dhaka, Bangladesh | Jul 2012 - Feb 2014

- Increased new student enrollment by 40% through outreach and marketing support.

### Guest Services Associate / Front Office, The Westin Dhaka
Dhaka, Bangladesh | 2006 - 2011

- Delivered five-star guest experiences for high-profile clientele.
- Built the service mindset that later shaped operations and customer leadership roles.

## Skills

- AI-powered BPO solutions
- Go-to-market planning
- P&L management
- Customer retention strategy
- Lead generation and conversion
- Sales and negotiation
- Process optimization
- Quality assurance and GMP compliance
- Vendor coordination
- Workflow automation
- Salesforce, Zoho, Oracle JDE, QuickBooks, Microsoft Office

## Education

- BA (Honors) in English, Asian University of Bangladesh
- QA Tester Training, PeopleNTech
- A+ Certification