Hello, I'm
Niaz Islam
CEO, operator, and customer-growth strategist 
Hello, I'm
CEO, operator, and customer-growth strategistAbout
- Name: Niaz Islam
- Email: niazbd@aol.com
- Phone: (631) 605-6575
- Location: Holtsville, New York
- LinkedIn: View Profile
Professional Profile
A versatile and results-oriented Business Leader with over 15 years of demonstrated success in driving operational excellence and revenue growth across the technology, automotive, pharmaceutical, and luxury hospitality sectors. My career began delivering 5-star service at The Westin, where I honed skills in client satisfaction and operational efficiency. I then transitioned to consulting, advising European tech firms on software implementation strategies. This diverse background has equipped me with a unique ability to lead P&L-focused operations, build high-performance sales teams, and execute go-to-market strategies that capture significant market share and ensure scalable growth.
A results-driven CEO with 15+ years of leadership, pioneering the integration of AI to transform Business Process Outsourcing (BPO). I architect and deploy autonomous AI Sales Development Representatives (SDRs) to capture market share and drive significant revenue growth. Leveraging a unique career path from elite hospitality to technology consulting, I command a rare blend of customer-centric strategy and technical execution to deliver scalable, market-disrupting solutions.
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Core Competencies & Technical Proficiencies
With more than 15 years spanning hospitality, automotive sales, pharmaceutical quality, higher education, and AI-enabled BPO, Niaz turns service discipline into scalable business outcomes.
Leadership & Strategy
15+ years across industries
Sales & Customer Growth
Top-3 ranked, 14% above target
Operations & Quality
100% cGMP compliance record
AI & Automation
LLMs, NLP, RAG, AI Agents
Knowledge
Spanning leadership, sales, operations, quality, and emerging AI technologies.
Leadership and Strategy
- AI-powered BPO solutions
- Go-to-market planning
- P&L management
- Team leadership
- Process optimization
Sales and Customer Growth
- Client lifecycle management
- Lead generation and conversion
- High-value negotiation
- Customer retention strategy
- Service recovery and escalation handling
Operations and Systems
- Quality assurance and GMP compliance
- Vendor coordination
- Dispatch and scheduling
- Workflow automation
- Cross-functional execution
Tools and Platforms
- Salesforce
- Zoho
- Oracle JDE
- QuickBooks
- Microsoft Office
Technical Proficiencies
AI models, automation platforms, and enterprise business software.
AI & Automation
- Large Language Models (LLMs), Generative AI
- Natural Language Processing (NLP)
- Prompt Engineering & Fine-Tuning
- Retrieval-Augmented Generation (RAG)
- AI Agent Development
- Workflow Automation & Sentiment Analysis
Business & Operations Software
- CRM: Salesforce, Zoho
- ERP/Finance: Oracle JDE, QuickBooks
- Office: Microsoft Office Suite
Languages
Experience
15+ Years of Professional Experience
With more than 15 years spanning hospitality, automotive sales, pharmaceutical quality, higher education, and AI-enabled BPO, Niaz turns service discipline into scalable business outcomes.
Kensink Inc.
CEO & Founder
Feb 2024 - Present — New York, NY Building AI-powered BPO services with full ownership of strategy, partnerships, and commercial direction.
- Engineering AI-driven sales agents that support client acquisition and scalable outbound growth.
- Owning P&L strategy, early-stage partnerships, and market-entry planning.
- Defining the go-to-market direction for an emerging AI-enabled services business.
Grocery Store Business
Customer Relations Manager
Feb 2023 - Dec 2023 — Naples, FL Led customer retention and service operations by tightening training, feedback channels, and vendor communication.
- Improved customer retention by 22% through loyalty and feedback program changes.
- Protected seasonal product availability through stronger vendor coordination.
- Reduced escalation volume by 30% with a new frontline training approach.
Lexus of Smithtown / Sunrise Toyota / Acura of Huntington
Sales & Leasing Consultant
Jun 2018 - Jan 2023 — New York Handled the end-to-end automotive sales cycle with a strong referral engine and relationship-focused approach.
- Finished among the top three sales consultants in the region.
- Exceeded sales targets by as much as 14% while maintaining strong client trust.
- Built a book of repeat and referral business that reached roughly 30% of pipeline activity.
Contract Pharmacal Inc. / LNK Intl / Amneal
QA Specialist - Packaging & Coating
2014 - 2018 — Long Island, NY Worked in tightly regulated manufacturing environments where documentation accuracy and process consistency mattered every day.
- Maintained 100% cGMP compliance across packaging and coating lines.
- Identified a critical documentation issue that helped avoid an estimated $200k in recall costs.
Kensink (BPO Solutions)
Technology Consultant
Mar 2014 - Nov 2014 — New York, NY Advised European BPO clients on software implementation, process redesign, and operational automation opportunities.
- Created implementation roadmaps for new operational software systems.
- Identified automation opportunities that reduced manual task hours by an average of 30%.
- Guided CRM integration and data migration to improve lifecycle visibility.
Millennium University
Student Counselor
Jul 2012 - Feb 2014 — Dhaka, Bangladesh Combined advising, outreach, and enrollment strategy to improve student acquisition and support.
- Boosted new student enrollment by 40% through targeted outreach events and campaign support.
The Westin Dhaka
Guest Services Associate / Front Office
2006 - 2011 — Dhaka, Bangladesh Learned the foundations of client care, service consistency, and frontline decision-making in a high-expectation hospitality environment.
- Delivered five-star guest experiences for high-profile clientele.
- Earned internal recognition for exceptional service performance.
Education
Education & Certifications
A foundation built on communication, technical skills, and quality-focused systems training.
Asian University of Bangladesh
BA (Honors) in English
2007 Academic foundation in communication, writing, and critical thinking.
PeopleNTech, New York
QA Tester Training
2014 Practical training aligned with quality-focused systems work.
CompTIA
A+ Certification
2004 Early technical grounding that supported later systems and operations work.
Contact
Let's Connect
Open to strategic partnerships, operator roles, and growth initiatives that need strong execution with measurable business impact.
Find Me Online
Connect with me on LinkedIn or reach out directly via email or phone.
Drop Me a Line
Niaz Islam
leader.
builder.
strategist.
operator.