Built from experience across service, sales, and systems.
Business leader building AI-powered revenue systems and operational growth.
With more than 15 years spanning hospitality, automotive sales, pharmaceutical quality, higher education, and AI-enabled BPO, Niaz turns service discipline into scalable business outcomes.
About
A career built by moving between people, process, and performance.
His work blends customer empathy, operational rigor, and go-to-market execution. That range lets him move comfortably from frontline service to process design to revenue leadership.
Today he focuses on building practical AI systems for business growth, helping teams improve acquisition, customer experience, and execution without losing the human side of the relationship.
Open to strategic partnerships, operator roles, and growth initiatives that need strong execution with measurable business impact.
- Base
- Holtsville, New York
- Domain
- niaz.me
- niazbd@aol.com
- Phone
- (631) 605-6575
- Specialties
- AI-powered BPO, GTM strategy, customer growth, process optimization
- Languages
- Bangla, Hindi, Urdu
Focus
Where Niaz creates the most leverage.
These focus areas translate resume experience into the kinds of business problems he is best equipped to solve.
Kensink Inc. and custom sales-agent design
AI-Powered Revenue Systems
Designing autonomous AI SDR workflows that support business development, client acquisition, and scalable outbound growth for service businesses.
Projected to increase qualified lead generation by 18% while lowering customer acquisition costs by 3%.
High-touch sales with repeatable conversion discipline
Automotive Sales Performance
Managed full-cycle automotive sales, from first conversation through financing and delivery, while building a referral-driven client base.
Ranked among the top three consultants in the region and exceeded sales targets by as much as 14%.
Retention, team coaching, and service quality
Operational Turnarounds
Improved customer-facing systems by tightening training, feedback loops, and vendor coordination in fast-moving retail environments.
Increased customer retention by 22% and reduced customer issue escalations by 30%.
Process discipline in regulated environments
Quality and Compliance
Applied QA controls across packaging and coating lines with a focus on documentation accuracy, compliance, and risk prevention.
Maintained 100% cGMP compliance and helped prevent an estimated $200k in recall exposure.Experience
A timeline of leadership, customer growth, and disciplined execution.
The through-line is consistent: improve trust, improve systems, and improve outcomes.
CEO & Founder
Kensink Inc.
Building AI-powered BPO services with full ownership of strategy, partnerships, and commercial direction.
- Engineering AI-driven sales agents that support client acquisition and scalable outbound growth.
- Owning P&L strategy, early-stage partnerships, and market-entry planning.
- Defining the go-to-market direction for an emerging AI-enabled services business.
Customer Relations Manager
Grocery Store Business
Led customer retention and service operations by tightening training, feedback channels, and vendor communication.
- Improved customer retention by 22% through loyalty and feedback program changes.
- Protected seasonal product availability through stronger vendor coordination.
- Reduced escalation volume by 30% with a new frontline training approach.
Sales & Leasing Consultant
Lexus of Smithtown / Sunrise Toyota / Acura of Huntington
Handled the end-to-end automotive sales cycle with a strong referral engine and relationship-focused approach.
- Finished among the top three sales consultants in the region.
- Exceeded sales targets by as much as 14% while maintaining strong client trust.
- Built a book of repeat and referral business that reached roughly 30% of pipeline activity.
QA Specialist - Packaging & Coating
Contract Pharmacal Inc. / LNK Intl / Amneal
Worked in tightly regulated manufacturing environments where documentation accuracy and process consistency mattered every day.
- Maintained 100% cGMP compliance across packaging and coating lines.
- Identified a critical documentation issue that helped avoid an estimated $200k in recall costs.
Technology Consultant
Kensink (BPO Solutions)
Advised European BPO clients on software implementation, process redesign, and operational automation opportunities.
- Created implementation roadmaps for new operational software systems.
- Identified automation opportunities that reduced manual task hours by an average of 30%.
- Guided CRM integration and data migration to improve lifecycle visibility.
Student Counselor
Millennium University
Combined advising, outreach, and enrollment strategy to improve student acquisition and support.
- Boosted new student enrollment by 40% through targeted outreach events and campaign support.
Guest Services Associate / Front Office
The Westin Dhaka
Learned the foundations of client care, service consistency, and frontline decision-making in a high-expectation hospitality environment.
- Delivered five-star guest experiences for high-profile clientele.
- Earned internal recognition for exceptional service performance.
Skills
Commercial instincts backed by operational depth.
Niaz brings together frontline empathy, operator discipline, and growth-minded execution.
Leadership and Strategy
- AI-powered BPO solutions
- Go-to-market planning
- P&L management
- Team leadership
- Process optimization
Sales and Customer Growth
- Client lifecycle management
- Lead generation and conversion
- High-value negotiation
- Customer retention strategy
- Service recovery and escalation handling
Operations and Systems
- Quality assurance and GMP compliance
- Vendor coordination
- Dispatch and scheduling
- Workflow automation
- Cross-functional execution
Tools and Platforms
- Salesforce
- Zoho
- Oracle JDE
- QuickBooks
- Microsoft Office
Niaz builds trust with customers, discipline with teams, and momentum with systems.
The current site is intentionally static so it can deploy cleanly to Cloudflare Pages free tier with no server-side cost or operational overhead.
Education
Formal study, technical training, and durable fundamentals.
The academic path is broad by design and supports a career that crosses communication, technology, service, and operations.
2007
BA (Honors) in English
Asian University of Bangladesh
Academic foundation in communication, writing, and critical thinking.
2014
QA Tester Training
PeopleNTech, New York
Practical training aligned with quality-focused systems work.
2004
A+ Certification
CompTIA
Early technical grounding that supported later systems and operations work.
Contact
Connect with Niaz for growth, operations, or partnership work.
This site stays fully static for Cloudflare Pages free tier, so the best path is direct outreach by email, phone, or LinkedIn.